Store Policy
Customer Care
Product Availability:
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We strive to keep our website updated with accurate information regarding product availability. However, if an item becomes out of stock or unavailable after your purchase, we will notify you promptly and offer a suitable alternative or a refund.
Product Descriptions:
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We ensure that product descriptions, images, and specifications are accurate and up-to-date. However, slight variations may occur due to batch production or monitor settings. If you have any questions about a product, please contact us for clarification before making your purchase.
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At Aura Essence, customer satisfaction is our top priority. If you have any questions, concerns, or feedback regarding your shopping experience or our products, please don't hesitate to contact our dedicated customer care team. We are here to assist you and ensure your experience with us is positive and enjoyable.
Privacy & Safety
We are committed to protecting your privacy and maintaining the security of your personal information. Your data is handled with the utmost care and is only used for order processing and communication purposes. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.
Wholesale Inquiries
Interested in carrying Aura Essence products in your store or boutique? We welcome wholesale inquiries from retailers and businesses looking to offer our premium soy wax candles and melts to their customers. Please contact us directly to discuss wholesale pricing, minimum order quantities, and any other inquiries you may have.
Payment Methods
-Credit / Debit Cards