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Shipping & Returns 

Shipping Policy

Thank you for choosing Aura Essence for your soy wax candle and melt needs. We strive to ensure your products reach you promptly and in perfect condition. Please take a moment to review our shipping policy:

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Processing Time:

  • Orders are typically processed and shipped within 1-3 business days of receipt, excluding weekends and holidays.

  • Processing times may vary during peak seasons or promotional periods. Any delays will be communicated promptly via email.

Shipping Methods:

  • We offer standard and expedited shipping options for domestic orders.

  • Domestic orders are shipped via Auspost.

  • Shipping costs are calculated based on package weight, destination, and selected shipping method.

Estimated Delivery Time:

  • Delivery times vary depending on the destination and selected shipping method.

  • Domestic orders typically arrive within 3-7 business days after shipment.

  • Unforeseen circumstances, such as customs delays or inclement weather, may affect delivery times.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing tracking information.

  • You can track the status of your order using the provided tracking number on the carrier's website.

Shipping Restrictions:

  • We currently ship to addresses within Australia. 

  • Certain products may be subject to shipping restrictions based on local regulations. We will notify you if any restrictions apply to your order.

Shipping Address:

  • Please ensure your shipping address is accurate and complete to avoid delivery issues.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Charges:

  • Shipping charges are calculated at checkout based on the weight of your order and the selected shipping method.

Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged in transit, please contact us immediately.

  • We will work with the carrier to resolve the issue and ensure you receive a replacement or refund immediately.

Questions or Concerns:

  • If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact us at Aura.essencebusiness@gmail.com.

  • Our customer service team is available [Mon-Fr, 9 am-5 pm] to assist you with inquiries.

Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time without prior notice. Please refer to this page for the most up-to-date information.

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Thank you for choosing Aura Essence. We appreciate your business and hope you enjoy your aromatic journey with us!

Return & Exchange Policy

At Aura Essence, we want you completely satisfied with your purchase. If you are unhappy with your order, we're here to help. Please review our return and exchange policy below:

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Returns:

  • We accept returns of unused and unopened products within 30 days of delivery.

  • To initiate a return, please get in touch with us at Aura.essencebusiness@gmail.com to request a return authorisation.

  • Once approved, please securely package the item(s) and ship them back to us using a trackable shipping method.

  • Upon receipt of the returned item(s), we will inspect them to ensure they meet our return criteria.

  • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item(s), excluding shipping costs.

Exchanges:

  • If you would like to exchange an item for a different scent or product, please contact us to request an exchange authorisation.

  • Once approved, please securely package the item(s) and ship them back to us using a trackable shipping method.

  • Once we receive the returned item(s), we will process the exchange and ship the new item(s) to you promptly.

  • Any price differences between the exchanged items will be handled accordingly.

Return and Exchange Conditions:

  • Items must be returned in their original packaging and unused condition.

  • We reserve the right to refuse returns or exchanges not meeting our return criteria.

  • Shipping costs for returns and exchanges are the customer's responsibility unless the return is due to an error on our part.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please get in touch with us within 48 hours of delivery to report the issue.

  • We will provide instructions for returning the item(s) and arrange a replacement or refund as necessary.

Non-Returnable Items:

  • Personalised or custom-made items can only be returned or exchanged if they arrive damaged or defective.

Questions or Concerns:

  • If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact us at Aura.essencebusiness@gmail.com.

  • Our customer service team is available Mon-Fri, 9 am - 5 pm, to assist you with inquiries.

Policy Updates:

  • We reserve the right to update or modify our return and exchange policy at any time without prior notice. Please refer to this page for the most up-to-date information.

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Thank you for shopping at Aura Essence. We appreciate your business and strive to provide you with the best possible experience!

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